Lost, Stolen or Destroyed Driving Licence

In case of a stolen, lost or destroyed licence the driver needs to apply for a replacement with the DVLA in three ways; online, phone or by post.

Applicant must have the following documents:

  • Current UK passport or another form of identity.
  • UK resident.
  • Address the applicant has lived in the last three years.
  • National Insurance number.
  • Driving licence number.
  • £20 payable by Visa, Electron, MasterCard or Delta debit or credit card. (In case of an online application).

Online Application:

To complete the online procedure the applicant needs to apply by using the Government Gateway ID. An ID will be given to the applicant in case of re-register or no ID.

Police should be contacted if the licence has been stolen.

The online process takes up to one week to deliver the licence.

By Phone:

The replacement licence can be applied through the phone if there are no changes in the applicant details. The call can be made to the DVLA on 0300 790 6801.

Applicant cannot apply by phone if the licence is damaged or is due to expire within 56 days and 90 days in case of medical reasons.

Note: The applicant can call between 8 am – 7 pm (Monday to Friday) and 8 am – 2 pm (Saturdays).

By the post:

Sending the form by post is also another way to apply for replacement.

The applicant must pick the D1 form from the post office. In case the local post office doesn’t stock forms or there’s no post office nearby, the applicant should contact a DVLA representative on 0843 479 9821 so a form can be posted to the address.

The postal application process takes up to three weeks.

Driving licence photo card:

The applicant’s electronic copy of passport photo may be used by the DVLA if;

  • The photo card licence is due to expire within two years.
  • Or a UK passport that has been issued in the last five years.

In case the applicant does not have a suitable electronic passport photo, the applicant must send the application (form) with a new photograph through post.

To ensure the photo on driving licence is updated, the applicant can use photo driving licence renewal service. A valid UK passport is a must to check online.

Paper Driving Licence:

The applicant needs to apply by post in case of a paper driving licence. D1 application form has to be completed if it’s a car or motorbike. And D2 application form for a bus licence or a lorry. The forms are available at most post offices and DVLA form ordering service.

Documents required with the form are:

  • Documents confirming the identity.
  • Passport size photograph.
  • Paper licence in case it’s damaged.

All the above documents along with the form should be sent to the address mentioned on the form with fee. Postal application process takes up to three weeks to deliver.

Old licence:

The old license must be returned to the DVLA with an explanation of what happened if the applicant has received or requested a replacement application.

The old license should be sent to: DVLA Swansea, SA199 1AB